FAQ

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Ghost Poppy happily accepts returns.
We do accept exchanges and returns for unlit, unused candles. Please ship them to: Ghost Poppy / 129 W 18th St / Chico, CA 95928 and make sure to include your name and order number. For exchanges, please let us know which item(s) you’d like. If your item is unused, you can return it for a refund or exchange. We don’t offer return shipping labels on exchanges or refunds.
We aren’t able to accept returns on partially used items (lit candles, used sprays, burned incense).
If something comes to you damaged or defective, PLEASE email us. We love our customers and appreciate their business. We’ll always do our best to make things right!

WHERE IS MY PACKAGE?

Please allow 3-5 days for your order to be shipped and an addition 5-7 days for domestic mail to deliver it. If you’re international we’ll ship within 5-7 days and you can expect your order within 14-45 days after shipment depending on your country and customs delays. Ghost Poppy is not responsible for custom duties or taxes that may be charged for the release of your order.

I WAITED 5-7 DAYS AND I THINK MY PACKAGE IS LOST OR STOLEN.

Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
Ghost Poppy is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.

WHERE IS MY REFUND?

Please note that it can take up to 5 business days for the transaction to appear on your bank or credit card statement, and for the funds to be transferred. You will receive an email notifying you of the refund.

WHERE IS MY EXCHANGE?

Just like with our regular orders, all exchange orders take 5-7 business days to arrive. You will get a order confirmation email when your exchange order is placed and tracking information when it has shipped.

CAN I CANCEL MY ORDER?

Yes! You have until the next business day. Orders are processed the next business day, after the order has been processed we are unable to cancel your order.

ARE YOUR CANDLES ECO-FRIENDLY OR VEGAN?

Yes!
Our candles are made entirely with renewable resources and don’t include any animal products. The jars are glass, so they’re reusable and recyclable. The wicks are lead-free and made with cotton.
We use soy wax, which is non-petroleum product made from a renewable crop (soybeans). Our candles burn cleanly and slowly, with very little soot.
Read here about the sustainable initiatives at Ghost Poppy here

WHY DOES MY CANDLE LOOK FUNNY?

When your candle arrives it may have "frosty" white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of soy wax. Luckily, it does not affect the burn or smell of your candle.

HOW DO I SAFELY BURN MY CANDLE?

Here are the main safety guidelines:
Trim the candle wick to 1/4”.Always burn within sight - do not leave unattended.
Keep away from pets, children and all flammable items.
Every time you light a candle, trim the wick to 1/4” and let it burn until the entire top is covered in a pool of wax.
This will help the candle burn evenly and cleanly.

MY CANDLE JAR IS EMPTY, WHAT DO I DO?

Upcycling empty jars into a cool planter, new candle, or pen holder. The best way to remove wax is to freeze it! Pop your candle into the freezer overnight and in the morning take a spoon and you will be able to easily "crack" the wax into pieces for easy removal. 

A PRODUCT I WANTED IS NOW OUT OF STOCK!

Oh darn! We’re sorry about that. We try our very best to keep our products in stock at all times, but sometimes things sell faster than we can make them. We usually have the products restocked within two weeks. One rare occasions it may take a little longer. Sign up for our emails for notifications for when an item is back in stock.   

DO YOU HAVE A STORE?

At this time we are online only, but hope to be in a store near you soon! We do come to local craft/artisan events in the NorCal area, check Instagram for any upcoming events! Check out our stockists link for stores we are in!
 

HOW DO I KNOW WHAT I BOUGHT WORKED! 

As per Government requirements FDA (Federal Drug Administration), we are required to state that all items sold at Ghost Poppy are sold as curios only, offered solely for entertainment purposes and are not guaranteed to provide any specific abilities or results. We cannot guarantee that Ghost Poppy products will provide you with your desired outcome. Our product offerings are intended for decoration purposes and are intended for use as aids for those who participate in spiritual and ritual work only. All purchases and use are the responsibility of the buyer. We take no responsibility for use or misuse of our items and buyer assumes all responsibility for items once purchased.

DO YOU WHOLESALE?

We do! Please email info@ghostpoppy.com for wholesale information, of fill out our Contact Us form at the bottom of this page!

I BURNED MY CANDLE AND FOUND THE CRYSTAL. WHAT DO I DO NOW?

Yay you found the prize! The best way to clean the wax or oils off is to place the stone in hot or boiling water to remove the residue. Once the water is cooled you can remove the stone and dry it. Place the stones where ever you please, your garden, bookshelf, in a potted plant, wherever your heart desires!

MY ORDER CAME IN A CHEWY/AMAZON/ETC. BOX.

We save all shipping boxes that our sent to us if they are still in good condition. We reuse these boxes to send orders to customers. This keeps costs low for us and customers by not having to buy new boxes, and help keep waste low by keeping good boxes in circulation instead of using only new boxes. 

ARE YOU A WITCH?

Yes, I am a Green Witch! 

A green witch is someone who focuses on harmony, healing, and balance with the Earth, but also with humanity and themselves. They relies on natural objects like stones and gems to commune with the land they live off of; uses plants, flowers, oils, and herbs for healing; calls on nature for guidance; and they respects every living being no matter how small.

Read here about the sustainable initiatives at Ghost Poppy here

 

SUBSCRIPTION BOX FAQ

Click here

PLEASE, ALWAYS CONTACT US.

If something comes to you damaged or defective, PLEASE email us. We love our customers and appreciate their business. We’ll always do our best to make things right!
Email us at
info@ghostpoppy.com